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We highly value our customers and our privacy policy is intended to respect and protect the privacy of our customers. All personal information collected on this website is kept strictly confidential and is not sold, reused, rented, disclosed or loaned.

Your personal information is used solely for the purpose of fulfilling your order and providing you a pleasant purchasing experience.

(“Ava Hair”, “we”, “our”, “us”) respects the privacy of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them.

This Privacy Policy describes how your personal information is collected, stored, and used when you visit or make a purchase from Ava Hair (the “Site”).

By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy.

This Privacy Policy does not govern our collection or use of data about you through channels other than this website. Please exit the site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or territory where use of the Site is not permitted.

We may need to update this Privacy Policy from time to time, and therefore recommend that you regularly check this page to ensure you have read the most recent version.


Legal purchase age

If you are under the age of 18, we require that you notify a parent or guardian about Ava Hair’s Privacy Policy as well as Terms and Conditions before placing an order with Ava Hair. Our website is not intended for use by individuals under the age of 14.


Personal Information we Collect

When you visit the Site, we automatically collect certain information. As an example, the Site may collect “Personal Information” which is information that can be used to identify an individual. The Site may also collect data that does not specifically identify an individual. The following list contains information that we may collect and process about you:

  • Any information that you provide us by filling out forms on the Site;
  • Any information you may provide when you contact us or send correspondence;
  • Details of any transactions you carry out on the Site; and
  • Details of your visits to the Site including but not limited to your IP address, browser & operating system information, location data, analytical information and other data about the resources that you access.

If you place an order through the Site, we will hold your order and personal information for our record, so that we can process and full-fill your order.

We do not view, save or have access to your credit or debit card information.


Use of cookies on our website

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.


How do we use your personal information?

We use the Order Information that we collect generally to fullfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 


Changes to this Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@avahair.com.au.