Pricing and Currency Conversion
All prices at checkout are in GDP. For any international orders, your bank that has issued your credit/debit card will determine the exact exchange rate at which you will be charged.
The amount taken, will be returned in full if the merchandise is refunded by us.
It's important to note that we cannot be held liable for any discrepancies caused by changes in the exchange rate, as your bank will determine this rate.
Payment Options we Accept
We accept all major credit cards including Visa, Mastercard and American Express in addition to PayPal payments.
International Transaction Fee
With shipping facilities worldwide, Ava Hair is a company that is operated from Perth, Australia. If you are ordering outside of Australia your credit card company or bank may charge you a fee between $1-$10 that may display as if Ava Hair charged you this fee.
It's important to note that this fee is not charged by Ava Hair, but may be charged directly by your bank or credit card provider due to purchasing something outside your country of origin.
This fee cannot be refunded by Ava Hair, as it is not charged by us. Please contact your bank or credit card provider associated with your purchase in regards to this international transaction fee.
Payments & Security
Your payments are securely processed through world-class third party payment providers. Your credit card data is not accessible by us, and we do not hold or have records of your credit card information as this remains private property of the card holder.
The checkout process is heavily protected, and fully secured by a reputable third-party payments provider. We do not keep, save, or see your credit card information.
Shipping & Verification
It's important to make sure that you have entered the correct billing address and contact information as it appears on your card. It's possible that a transaction may not go through if the information entered does not exactly match what is on file with your bank or credit card provider.
Some transactions may also be held by our review team for further review to ensure their authenticity.
Also make sure to enter the correct shipping address as Ava Hair cannot be held responsible for packages being sent to the wrong address, when the address information was entered incorrectly.