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Help & Support

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Frequently Asked Questions
How long will it take to receive my order?

All prices on our website include FREE express shipping within Australia and FREE standard shipping worldwide. Your Ava Hair extensions will be shipped from our warehouse located in Perth, Australia.

Express shipping anywhere within Australia will take 2-5 business days. Standard shipping to most countries worldwide will take 7-14 days. If you have upgraded to express international shipping you can expect your order to arrive within 3-7 business days.

Please keep in mind that regardless of the shipping option chosen at checkout, it will take 1-2 business days to process your order. For more information on shipping, delivery and tracking of your order view our Shipping & Delivery terms.

How should I care for my extensions?

Your hair extensions do not need to be washed frequently, we recommend washing them once after every 15-20 wears. When washing them it's extremely important to make sure you use a sulfate-free shampoo and conditioner only. This is critical as using any products that contain harsh chemicals can strip natural oils from the hair leaving it dry and brittle.

Once having washed your hair extensions, you should gently brush through each weft from top to bottom and leave them to dry. Once they are fully dry your hair extensions will be clean, silky smooth and ready to use.

Can I use hot tools on my extensions?

Yes you can, Ava Hair extensions are 100% remy human hair and can be treated just like your own hair. We suggest that you use a heat protectant spray prior to styling your extensions.

We also recommend that you use a low heat setting, to prolong the lifespan of your hair extensions. This is recommended as with using hot tools on any hair at a high temperature, can cause damage to the hair.

How long will my Ava hair extensions last?

The life-span of your hair extensions will depend on how well you take care of them, how often you use them, and what products you use on them. Ava Hair extensions are made from the highest quality 100% remy human hair, which means you need to care for them just like your normal hair. Typically you can expect them to last for 3-6 months, and up to 1 year depending on how well they are looked after.

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